ENjuice ProVape Warranty

The warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

Scope and period:



The ProVape-1's electronics are covered by a lifetime warranty from the date of purchase by the original end-use purchaser. ENjuice and ProVape warrant that this product, when delivered to you in new condition in the original packaging and used under normal conditions is free from any defects in manufacturing, material and workmanship.

The ProVari's electronics are covered by a 1-Year warranty from the date of purchase by the original end-use purchaser. ENjuice andProVape warrant that this product, when delivered to you in new condition in the original packaging and used under normal conditions is free from any defects in manufacturing, material and workmanship.

What is not covered:

This warranty does not cover any atomiser, batteries, charger, tips or any other accessories, only the device itself.

The warranty does not cover improper or unreasonable use; failure to follow operating instructions; accidents, excess moisture, lightning, power surges, connections to improper voltage supply/batteries, unauthorised alteration or modification of original condition; loss of or damage to the vaporiser or its internal components. Cross threading the end caps is not covered.

What we will do:

In the first instance contact should be made with ENjuice as the vendor of the product. We will endeavour to provide advice and support in liaison with ProVape.

During the warranty period, we will either replace the device free of charge or, at our discretion, we may forward the device to ProVape for repair or replacement of defective parts (if appropriate) at our expense. We will do this within a reasonable period of time and return or replace the goods within a period not exceeding 28 days.

What you must do to obtain Warranty Service:

1. Contact ENjuice via e-mail for specific return and shipping instructions.
2. Label and ship the product in suitable protective packaging using a recognised courier service that is traceable and provides proof of delivery, freight prepaid, to the address advised. We recommend either "Royal Mail Next Day Special Delivery" for UK based customers, or "Royal Mail International Signed For" for customers outside th eUK. Include a copy of your original order and explanation of the problem or reason for return with the return. Packages not bearing a return authorisation number, where required, will be refused.

Other conditions:

THE PROVISIONS OF THIS WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ENJUICE LIMITED'S AND/OR PROVAPE INC.'S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL ENJUICE OR PROVAPE  BE LIABLE FOR LOSS OF, DAMAGE TO OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, WITH YOUR PROVAPE PRODUCT.